Customers text your number — the AI answers in seconds with your real prices, your real hours, and books them in. While you're on the job, with a guest, or asleep.
One engine, any business — the personality, prices and script are configured per client. Click one:
Press play. As the call unfolds, watch which capability is doing the work — and watch the lead record build itself on the right. Nothing typed, nothing missed.
{{ m.text }}
No apps for your customers to install. No new habits to learn. Just texts, answered brilliantly.
Your services, prices, opening hours and booking link go into your private knowledge base. The AI answers from your facts — it never makes prices up.
A dedicated business number receives enquiries day and night. Every message gets an instant, on-brand reply.
The AI qualifies the enquiry, answers questions, and sends your booking link at the perfect moment. Every conversation saved.
Production-grade engineering under the hood — because your front desk is not the place for experiments.
Before every reply, the AI looks up your real prices, services and hours from your private knowledge base. If something isn't there, it says so and offers a human follow-up. Zero invented prices — that's an engineering guarantee, not a promise.
Full lead & message history, UK/EU hosted. Never sold, never shared, never used to train third-party models.
STOP/START opt-out honoured instantly, as UK regulation requires. Customer-initiated only — no spam, ever.
The AI sends your booking link at the right moment — Calendly or any scheduler — and flags the lead as hot.
Emergencies and off-script questions get flagged to a human instead of bluffed. Honest beats clever.
Multi-location, multi-brand, multi-number — one platform. Each business gets its own persona, knowledge base and number. Enterprise front desk or local trade, same engine, no re-build.
What actually happens to a customer enquiry at 9pm on a Tuesday:
| Do nothing | Human answering service | AI Receptionist | |
|---|---|---|---|
| Out-of-hours enquiries | ✕ Missed | △ If staffed | ✓ Always answered |
| Reply speed | ✕ Next day, maybe | △ Minutes, queues | ✓ Seconds |
| Knows your real prices | — | △ Reads a script | ✓ Looks them up live |
| Books appointments | ✕ | △ Takes a message | ✓ Sends your booking link |
| Every conversation logged | ✕ | △ Summary notes | ✓ Full transcript, yours |
| Typical monthly cost | Lost leads | £££ per-call fees | One flat subscription |
Smith.ai is a strong product — an AI + human hybrid built around US phone answering, priced per call, deepest in legal CRMs. We took a different bet: text-first, flat-rate, and configured per industry. Here's where each one wins.
Hybrid answering starts around $95/month for ~50 calls — then booking, transcripts and follow-ups are metered add-ons, and overages stack. One subscription here covers unlimited conversations with booking and transcripts included. Your busiest month costs the same as your quietest.
Call-centre hybrids solve missed calls. Most UK enquiries under 40 arrive by text, WhatsApp or web chat — and a written thread converts better: prices in writing, links tappable, transcript automatic.
Agent services answer from the intake script they were given — a mid-call data lookup isn't in their architecture. Our replies query your knowledge base live: change a price at 9pm and the next reply already knows it.
Human-in-the-loop means hold music and staffing peaks. Pure AI answers every message in under a minute, at 3am, on Christmas, during ten conversations at once.
Smith.ai's centre of gravity is US law firms and legal CRMs. Ours is the UK high street — salons, trades, clinics, hospitality — with UK/EU hosting, GBP pricing and STOP/START compliance built in.
Autonomous voice agents are impressive — but a 30-minute AI phone call is where hallucinations hide. A text thread is auditable: every price quoted is on the record, every link tappable, every opt-out enforced. Regulated businesses need receipts, not vibes.
For takeaways: customers order by WhatsApp or SMS, pay by secure link with the money settling straight to the shop, and the kitchen runs on one tablet screen. Now onboarding a small pilot group.
No. Every reply is grounded in your knowledge base. If a price isn't listed, the AI says it needs to confirm and offers a callback — it never invents a figure.
Off-script or sensitive questions are flagged to you with the full context, and the customer is told a human will follow up. The AI hands over rather than bluffs.
Yes. Voice answering is built and in final testing — the same AI that texts also takes calls, and can text the booking link to the caller mid-call. Text-first remains the default; voice launches as the premium tier.
You do. Full transcripts and lead history are yours to export at any time, hosted in the UK/EU, and never used to train third-party models.
Days, not months. We build your knowledge base from your website, price list and a short call — then you test it yourself before it goes live.
STOP and START keywords are honoured instantly, as UK regulation requires. Conversations are customer-initiated only — the platform sends no unsolicited marketing.
Book a 15-minute demo — we'll set the AI up with your services and prices, and you can text it yourself before you decide anything.
No contracts to see the demo. Setup is done-for-you.
Put a number on what silence costs — and what "answered" should actually mean.
What separates a real AI receptionist from a chatbot in a suit.
Opt-ins, STOP and GDPR — what the rules expect, without the legalese.